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<p><strong>This guide will walk you through the process of creating automated SMS messages to enhance your customer delivery experience</strong><br><br><strong>Few Things you need to know before starting sending SMS</strong><br><br>1. The sender's name can have a maximum of 11 characters - only English letters or numbers.<br>2. You'll be billed for each set of 70 characters, even if it appears as one SMS to your customers.<br>3. Customers can't reply to the messages.<br>4. Use dynamic variables to add the delivery client's name, address, and more to the message.</p><figure class="image image_resized" style="width:46.76%;"><img src="https://cdn-assets.productfruits.com/dcab9a43-bfa5-4fb7-a9c5-90257d0ca03a" alt=""></figure><p>When you understand our SMS rules, you'll be able to edit any text message as needed 🥳👨🏻‍💻<br><br>*<strong>In the pictures below, there is a description of each template&nbsp;</strong></p><figure class="image image_resized" style="width:78.44%;"><img src="https://cdn-assets.productfruits.com/689d3448-c5e8-474c-b823-5e106e069934"></figure><p>&nbsp;</p><figure class="image image_resized" style="width:77.78%;"><img src="https://cdn-assets.productfruits.com/119a7015-844c-41b5-9ce7-d8ff1e82d4da"></figure><p>&nbsp;</p><figure class="image image_resized" style="width:75.36%;"><img src="https://cdn-assets.productfruits.com/ff35c713-9b69-4c39-ab8c-c9d7103c213f"></figure><p><br><strong>The Lion Tip 🦁</strong><br><br>We provide a variety of SMS templates, and it's noteworthy that 90% of our customers utilize these to improve their customer delivery experience.</p>

<p>&nbsp;</p><p>Welcome to LionWheel 🦁 Local Delivery Route Planner! 🎉&nbsp;</p><p>This is a 5 mins guide that will help you to get up and running your local deliveries</p><p>What will you learn in this tutorial:</p><ul><li>Integrate your store orders to Deliveries on LionWheel</li><li>Planning Routes</li><li>The Driver App</li><li>Customer Notifications</li></ul><p>Let's start!&nbsp;</p><h4><strong>How to integrate your store orders into Deliveries on LionWheel?</strong></h4><p>After the installation of the app, the 20 deliveries will auto be auto-created based on your 20 orders.<br>From now on - every new order on your store will create a new delivery on LionWheel.<br>Please note that LionWheel ingrates with most of the delivery date apps, so the delivery will be on the right date.<br>You can also see all your orders and their associated deliveries: <a href="https://members.lionwheel.com/shopify/orders">https://members.lionwheel.com/shopify/orders</a><br>There is also an option to pause the auto-sync, and you can control manually what exactly should be synced:</p><figure class="image"><img src="https://cdn-assets.productfruits.com//4288c547-fc82-4cea-ab14-ac2798f10f2a"></figure><h4>&nbsp;</h4><h4>How to plan routes for drivers?</h4><p>You can manage all your deliveries from the <a href="https://members.lionwheel.com/operator/store_visits">deliveries page</a>, this page is divided into a list of the deliveries on the left and a resizable map to the right. on this page, you check select deliveries by either checking the checkboxes or drawing an area (polygon) on the map.</p><p><img src="https://cdn-assets.productfruits.com//6f8d60f2-595f-4fb5-9f97-bc31abb2bd44"><br>After assigning a driver to the deliveries, you'll be able to plan his route from the <a href="https://members.lionwheel.com/drivers">drivers page</a></p><figure class="image"><img src="https://cdn-assets.productfruits.com//10aa4004-2d68-48d7-ad92-41f6762df0fa"></figure><p>The driver route page is again divided into 2 sections: the list to the left and a resizable map to the right.</p><p>In order to plan a route, you can adjust the start time, where the driver starts from, where should be the finish point and how long each stop is. Then just click on the "Optimize" button - and let the magic happen.</p><figure class="image"><img src="https://cdn-assets.productfruits.com//6990bb85-2b9d-4f5c-9f63-328c8cc88433"></figure><p>After the optimization, each stop will have an ETA, and you'll be able to easily print a packing slip, share ETAs and time windows with customers, and of course, invite the driver to download the driver app to start delivering 🚚</p><h4>The Driver App</h4><p>We support a native driver app for both <a href="https://apps.apple.com/il/app/lionwheel-driver/id1556414008">iPhones</a> and <a href="https://play.google.com/store/apps/details?id=com.LionWheel.drivers">Android</a> phones.<br>With the app, the driver can easily follow the route, update the delivery status and provide proof of delivery with a signature or a photo.</p><p>It's so easy to invite a driver to use the app! Just click on the "Invite Driver" button below, and let the driver scan the QR code to download the app. Once the app has been downloaded, the driver can log in with his username and password:</p><figure class="image"><img src="https://cdn-assets.productfruits.com//7ac6ea01-60b0-4bb7-b1e5-e60601901a35"></figure><p>Once the driver logs in, he can easily follow the route stop by stop. His progress will be reflected in real-time back to the admin app so it will be easy for you to make sure all your drivers are on track.</p><p><img class="image_resized" style="width:31.57%;" src="https://cdn-assets.productfruits.com//c5965aef-6622-4c24-8c63-d7cbefa7577d"> <img class="image_resized" style="width:31.64%;" src="https://cdn-assets.productfruits.com//cb1e3e26-e283-4906-8c93-1abb224e4a71"></p><h4>Customer Notifications</h4><p>You can easily set up and personalize SMS notifications to your customers.<br>Just go to the <a href="https://members.lionwheel.com/communication/settings">SMS notifications</a> page and select from a variety of triggers and automations that include - sending time smart time windows to the route, next in route message, delivery completion, proof of delivery, and many many more&nbsp;</p>

<p><strong>In this tutorial, you'll learn how to create delivery zones and assign them automatically to drivers 🚚🚛</strong><br>&nbsp;</p><figure class="media"><div data-oembed-url="https://www.loom.com/share/360c3765375e46da8b0acd39a76d2cc7?sid=35b41562-e3c8-4ded-b1c3-6bbb8ff246ba"><div style="position: relative; padding-bottom: 56.25%; height: 0;"><iframe src="https://www.loom.com/embed/360c3765375e46da8b0acd39a76d2cc7?sid=35b41562-e3c8-4ded-b1c3-6bbb8ff246ba" frameborder="0" webkitallowfullscreen="" mozallowfullscreen="" allowfullscreen="" style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div></div></figure><p><br><br><strong>The Lion Tip 🦁</strong><br>It is recommended to do a test after defining the delivery area - create a delivery and see if the system associates it with the desired driver.<br>&nbsp;</p>

<p><strong>This guide will walk you through the process of using our Drivers app.&nbsp;</strong></p><ul><li>First we should create a driver</li></ul><figure class="media"><div data-oembed-url="https://www.loom.com/share/5682b48d77c24d97af3705078c05bb22?sid=fdac9cce-d496-4b69-9ce0-0ed0ce445763"><div style="position: relative; padding-bottom: 56.25%; height: 0;"><iframe src="https://www.loom.com/embed/5682b48d77c24d97af3705078c05bb22?sid=fdac9cce-d496-4b69-9ce0-0ed0ce445763" frameborder="0" webkitallowfullscreen="" mozallowfullscreen="" allowfullscreen="" style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div></div></figure><ul><li>Then invite your drivers to download our app (once you send them invitation you will see their account info)<br>&nbsp;</li></ul><figure class="media"><div data-oembed-url="https://www.loom.com/share/5e31651c58e94f0db4d6bebcd00adced?sid=e05a8bdf-d170-434a-a3e3-a08baaedda47"><div style="position: relative; padding-bottom: 56.25%; height: 0;"><iframe src="https://www.loom.com/embed/5e31651c58e94f0db4d6bebcd00adced?sid=e05a8bdf-d170-434a-a3e3-a08baaedda47" frameborder="0" webkitallowfullscreen="" mozallowfullscreen="" allowfullscreen="" style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div></div></figure><p>&nbsp;</p><p>Download links:&nbsp;<br><a href="https://play.google.com/store/apps/details?id=com.LionWheel.drivers&amp;pli=1">https://play.google.com/store/apps/details?id=com.LionWheel.drivers&amp;pli=1</a> (Android)<br><a href="https://apps.apple.com/us/app/lionwheel-driver/id1556414008">https://apps.apple.com/us/app/lionwheel-driver/id1556414008</a> (IOS)<br><br><strong>Pleaste Note</strong>: After clicking on Send Invite, your driver account details will appear&nbsp;</p><figure class="image image_resized" style="width:68.43%;"><img src="https://cdn-assets.productfruits.com/7267bb6e-f6db-44ab-ac4a-2beea748f8d5"></figure><p>As soon as you plan and optimize your routes, you can assign them to your drivers, who can access them via the drivers app</p><figure class="media"><div data-oembed-url="https://youtu.be/BlbPX-X1BDc"><div style="position: relative; padding-bottom: 100%; height: 0; padding-bottom: 56.2493%;"><iframe src="https://www.youtube.com/embed/BlbPX-X1BDc" style="position: absolute; width: 100%; height: 100%; top: 0; left: 0;" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen=""></iframe></div></div></figure><p><br>In order to set up the language of your app, click on the Settings menu on the left side.<br><br>We would be so happy to receive 5 stars on Appstore / Play Store and to hear your feedback, it really matters to us.<br><br><strong>The Lion Tip </strong>🦁<br>Ensure that your drivers have enabled GeoLocation if you wish to track them&nbsp;</p>

<p><strong>This guide will walk you through the process of creating drivers' routes:</strong><br><br>Steps to create a delivery route:</p><p><span style="color:hsl(0, 0%, 0%);">Before we start arranging the route, it's important to make sure that all desired deliveries are assigned to drivers and the relevant dates through the delivery screen! To enter the route arrangement, we'll go to Drivers Routes -&gt; select a driver and click on 'optimize route' and then we can choose the desired date.</span></p><p>Time at point - The delay time of a driver at a certain point. You can set a different time for each route arrangement, but if you want to set a general time that will appear automatically for everyone, you should go to settings - stop time at point and enter the desired time. Also, you can determine individually for each delivery the stop time, go into the delivery, edit and under stop time, put the relevant time in minutes.</p><figure class="media"><div data-oembed-url="https://www.loom.com/share/70f1127ebc4f416fb9e7b44d944e6c52?sid=1f01a83c-cfab-4433-b14c-73d525f54942"><div style="position: relative; padding-bottom: 56.25%; height: 0;"><iframe src="https://www.loom.com/embed/70f1127ebc4f416fb9e7b44d944e6c52?sid=1f01a83c-cfab-4433-b14c-73d525f54942" frameborder="0" webkitallowfullscreen="" mozallowfullscreen="" allowfullscreen="" style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div></div></figure><p><br><strong>Be aware that addresses that appear in yellow/red</strong> - These are addresses that the system was unable to identify accurately, and most likely contain an error. In such a case - it is recommended to go into the delivery and check the validity of the address, see how it is displayed on the map and understand whether it needs to be corrected. Red addresses - The address is definitely incorrect and must be corrected, otherwise it will not be possible to calculate the route.<br><br><strong>The Lion Tip 🦁:&nbsp;</strong><br>When we want to give priority to certain deliveries in the route, we can choose the delivery/deliveries we want to prioritize, a window will open for us, we click on 'other' and then 'VIP'.</p><p><br>&nbsp;</p>

<p><strong>In this tutorial, you'll learn how to customize your Shopify settings&nbsp;</strong><br><br>First Click on Settings tab and then Click on Shopify<br><img src="https://cdn-assets.productfruits.com/17988e95-fb82-4ab3-915b-af654dd97fdc"></p><p><br>Click on Shopify settings and you will see four check boxes that you can enable or disable.<br><br><strong>״Auto Synchronization״</strong> - When auto sync is enabled, our platform automatically creates deliveries for all Shopify orders. When this function is <strong>disabled</strong>, you can choose which orders are for deliveries, but it will be done manually rather than automatically, in order to prevent un-needed deliveries.<br><br><strong>"Update </strong><span style="background-color:rgb(255,255,255);color:rgb(0,0,0);"><strong>Fulfillment"</strong> - It'll mark the order as fulfilled on Shopify once the <strong>driver marks the order as delivered.</strong>&nbsp;</span><br><br><strong>״Take Line Items״ </strong>- By enabling this feature, you will be able to see the items that were ordered&nbsp;<br><br><strong>"Allow to cancel order"</strong> - By enabling this feature, when you will change order to cancelled on Lionwheel it will automatically marked the order as cancelled on Shopify<br><br><strong>״Update Shipping Info״ - </strong>Once an order is placed, we send a tracking link to Shopify so you can send to your customer a link to track it. Additionally, the customer can track his order by clicking on the tracking number.&nbsp;<br>*Be aware that if you enable this setting, the orders will automatically marked as<strong> fulfilled and archived</strong> on Shopify.&nbsp;<br>According to Shopify, an order is fulfilled when it receives a tracking number. (<a href="https://help.shopify.com/en/manual/checkout-settings/order-processing">https://help.shopify.com/en/manual/checkout-settings/order-processing</a>)&nbsp;</p><figure class="image image_resized" style="width:70.52%;"><img src="https://cdn-assets.productfruits.com/75211811-5da7-4a34-bad3-3057348e9983"></figure><p><br><br><strong>The Lion Tip 🦁</strong><br><br>We assure you that these settings will simplify your delivery management.<br><br>&nbsp;</p><p>&nbsp;</p>

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