* Please note! The organization can manually change all statuses
* The organization can specify on which statuses companies can edit delivery details
* The organization can specify on which statuses the customers can edit delivery details when sending the verification link via SMS
* The statuses can be changed manually from any management system
| Status | Description | Notes |
|---|---|---|
Unassigned | Initial status when a delivery is created in the system |
|
Assigned | Automatically changes when the delivery is assigned to a driver, it can also be changed manually | You can disable this in |
Picked Up | Automatically changes when the driver scans the pickup in the app |
|
Completed | Automatically changes when the driver presses the "Completed" button in the app |
|
Failed | Automatically changes when the driver presses the "Failed" button in the app | You can define a list of failure reasons in Settings => General => Advanced, |
Canceled | A manual status that the organization can change when the shipment is canceled for any reason |
|
Roundtrip | For deliveries with a roundtrip (both delivery and pickup from the customer) | For deliveries defined as roundtrip, the status means that the delivery has been delivered but the package has not yet been returned to the sender |
Warehouse | When the package is supposed to go through the warehouse, we will scan the package into the warehouse using a scanner, the driver application or manually | Only for those with the warehouse feature |
Out Of Warehouse | The status means that the delivery has left the warehouse for delivery to the end customer | Only for those with the warehouse feature |
| In Transfer | When moving packages between 2 warehouses | Only for those with the warehouse feature |
