Driver Management Guide

Through Settings => Drivers, you can add new drivers to the system and manage all your drivers, their details, status (active/inactive), and send push notifications to drivers. After entering the driver’s details, they will receive an SMS with login information and a link to download the app.
Making a driver inactive cancels their access to log in to the driver app. Of course, inactive drivers can be reactivated.

Driver Profile

Clicking on the driver’s name will direct to the driver’s profile.

Profile

In this section, we can set the driver’s status and details, the color in which all deliveries assigned to the driver will be marked on the map, and additional settings.

User Details

• You can manually change the driver’s password.
• Send them an SMS to reset their password.
• QR code scanning (view guide).
• Instruct them to choose the “Forgot Password” option on the login screen (using the username as it appears in the system).

Note: After clicking on reset driver’s password, they will be disconnected from the app.

Address

In this section, you can set the driver’s home address. Once saved, the address is added to your saved locations under the name you gave it, and you can choose it as a start or end point for the driver’s route.

Routing

Instead of choosing where the driver starts and ends every morning, give them fixed values: Settings => Drivers => the driver’s name => Routing.

• Start Point: where the driver sets off from, for example the warehouse.
• End Point: where the driver finishes the route. You can also choose No Specific End Point.
• Start Time: when the driver’s route starts.

Want the driver to finish near home? First add their home address in the Address tab, then choose it as the End Point.

When you open the driver’s route planning page, these values are filled in for you, and you can still change them for a specific route. For a driver without their own values, LionWheel uses the defaults in Settings => General => Routing (route planning guide).

The same tab can also include the default vehicle, maximum driving hours, maximum stops per route and a fixed daily cost.

Pricing

In this section, we can set the driver’s pay (if you use this option).

Rating

In this section, we can view a summary of the ratings created for the driver.

Tracking

In this section, we can choose a date and view the driver’s deliveries and location on the map.

Driver App

In this section, we can see the app details on the driver’s device.

Push Notification

In this section, we can see a summary of notifications sent to the driver’s device (notifications can be sent when assigning a delivery to the driver and/or notifications with free text).

Scan Logs

In this section, we can choose a date and view the scans the driver made.

Drivers Settings and App

Through Settings => General => Driver App, we can set for all drivers:

• Require drivers to share location. If the driver doesn’t enable location permissions on their mobile, deliveries won’t be displayed to them.
• The delivery details we want to show in the app (for example, we can hide the order price)
• Settings related to proof of delivery (for example, requiring drivers to get customer signatures upon delivery)
• Compose a text template that will be shown to customers upon delivery, and automatically included in the delivery report
• Settings related to scans (for example, requiring scanning at the pickup task)