Validation & Tracking Links

There are 3 link types you can send to customers:

• Address Validation page
• Realtime Driver Tracking page
• Tracking page

You can send links automatically via SMS or WhatsApp (requires an active package) or send them manually.
To send manually: open the delivery, click Links, copy the link you need with the copy icon next to it, and share it with the customer.

Validation Page

On this page, the customer can view and edit the address and contact details, according to the edit statuses you allow. The address can be shown in two layouts: Form or Map.

Validation page settings

In Settings => General => Customer Settings, configure the layout (the Map layout is turned on with Validation by geolocation), which statuses allow customers to edit and approve delivery details (Validation Statuses), whether to show a Refuse button (Allow customer to reject), and an optional header message (Validation message).

Verification statuses

When the customer responds via the validation link, the following icons appear in the Deliveries page (and can be filtered):

✅ Delivery approved
❌ Delivery refused (if Allow customer to reject is on)
🌐 Delivery approved and address updated
🕒 Rescheduled - initially refused by the customer, then a new delivery date was set

Realtime Driver Tracking Page

Shows the driver’s live location as a green dot on the map, along with delivery and driver details.

Driver tracking settings

In Settings => General => Customer Settings, choose whether to show the ETA, the organization’s phone number, the driver’s phone number, and the available languages.

Tracking Page

• Personal Tracking page - a unique link showing the delivery details and a progress timeline.
• General Tracking page - one permanent link for all your customers, which you can put on your website, in SMS or in email. The customer enters the delivery’s tracking code (visible in each delivery page) and sees the delivery status on a page with your logo and colors.

Your General Tracking link

You’ll find the link under Settings => General => Customer Settings, in the General section, field Branded tracking link. Click the copy icon next to it and paste the link on your website, in an SMS template or in your email signature.

In the same section you can also adjust the pages your customers see:

• Background Color of Tracking Page: the color of the tracking pages. The page also shows your organization’s logo.
• Allow customer to choose language: the customer can switch the page language. Choose which languages to offer: English, Hebrew, Arabic, Spanish, German, Polish, French and Russian.
• Organization’s phone number: whether to show your phone number to the customer.

Tracking page settings

In Settings => General => Customer Settings, choose what to show the customer on the page: Delivery Notes / Driver details / Activity Log / Items on order. After the delivery is completed, the page also shows a Review tab (see the Reviews guide).

Proof of Delivery (POD) Report

A per-delivery PDF that includes delivery details, proof of delivery, and the list of order items.