Validation & Tracking Links
Give your recipients an easy way to track, confirm, and edit delivery details with a single click.
Updated
There are 3 link types you can send to customers:
- Address Validation page
- Realtime Driver Tracking page
- Tracking page
You can send links automatically via SMS or WhatsApp (requires an active package) or send them manually.
To send manually: open the delivery, click Links, copy the link you need with the copy icon next to it, and share it with the customer.
Validation Page
On this page, the customer can view and edit the address and contact details, according to the edit statuses you allow. The address can be shown in two layouts: Form or Map.
Validation page settings
In Settings => General => Customer Settings, configure the layout (the Map layout is turned on with Validation by geolocation), which statuses allow customers to edit and approve delivery details (Validation Statuses), whether to show a Refuse button (Allow customer to reject), and an optional header message (Validation message).
Verification statuses
When the customer responds via the validation link, the following icons appear in the Deliveries page (and can be filtered):
✅ Delivery approved
❌ Delivery refused (if Allow customer to reject is on)
🌐 Delivery approved and address updated
🕒 Rescheduled - initially refused by the customer, then a new delivery date was set
Realtime Driver Tracking Page
Shows the driver’s live location as a green dot on the map, along with delivery and driver details.
Driver tracking settings
In Settings => General => Customer Settings, choose whether to show the ETA, the organization’s phone number, the driver’s phone number, and the available languages.
Tracking Page
- Personal Tracking page - a unique link showing the delivery details and a progress timeline.
- General Tracking page - a single static link for everyone. The customer enters the unique tracking code of the delivery (visible in each delivery page). After locating the delivery, the customer is redirected to the Personal Tracking page.
You can find your General Tracking link under Settings => General, field: Tracking Link.
Tracking page settings
In Settings => General => Customer Settings, choose what to show the customer on the page: Delivery Notes / Driver details / Activity Log / Items on order. After the delivery is completed, the page also shows a Review tab (see the Reviews guide).
Proof of Delivery (POD) Report
A per-delivery PDF that includes delivery details, proof of delivery, and the list of order items.